1. Contact your airline and begin the baggage recovery process.
2. Be sure to provide the airline with the correct CMH shipping address. Your bags need to travel directly to the shipping address associated with your destination (not to our Banff offices or to the airport hotel, etc.)
3. If possible, have your airline include guestbaggage@cmhheli.com in its communication to you and provide the airline with the CMH transportation phone number as an additional point of contact: 403-762-7809
4. Next, when you check in at the airport hotel, inform the CMH Airport Guest Experience representative that your baggage is lost or delayed. 
5. Missing gear? If your ski/snowboard boots did not arrive with you, please let the CMH airport representative know. It may be possible to arrange rental boots at an additional expense.The retail shop at your destination does not have boots, but it does carry a selection of outerwear, layers, goggles and gloves for purchase. The earlier we know what you’re missing, the better.
6. Lastly, fill out this CMH baggage form and email it to guestbaggage@cmhheli.com. Having all your information in one place helps us greatly when identifying delivered baggage and when coordinating the final steps of its delivery to you.

There's no need to contact our after-hours emergency phone line with baggage updates. Unfortunately, we can’t do anything to expedite the processor speak to the airline on your behalf. The most important action you can take is to start the recovery process directly with your airline and provide the correct CMH shipping address.  

1. Next, you’ll travel to your CMH destination as planned. Continue to monitor for any updates from your airline. If it looks like your baggage won't arrive in time for your first ski day, check in with the Lodge Manager or the on-site CMH shop for help purchasing apparel.
2. When the airline delivers your baggage to the CMH shipping address you’ve provided, we’ll coordinate any next steps needed to reunite you with your bags. This may require a transfer via helicopter or vehicle, depending on which CMH destination you’re visiting (see Associated Costs, below, for more about this).
3. Please be aware that, when possible (and if you have provided the airline with the correct CMH contact details), we will monitor the arrival of delayed baggage via publicly available airline tracking services. However, we do not track the ongoing progress of your bags. Tracking and ongoing communication with the airline is your responsibility. Any updates you’ve received from the airline are the most current and accurate; we don’t have access to any additional information.

Shipping costs may apply, as airlines do not cover helicopter flights or travel on logging roads (either of which may be required to transport your baggage to you, depending on which CMH destination you’re visiting). If you’re visiting an in-town location, the airline will likely deliver directly at no additional cost. If you’re at a remote lodge, an additional CMH transfer with associated costs will likely be required. 

Please note that all additional costs are the guest’s responsibility. 

We encourage you to keep all receipts and to track the costs associated with delayed baggage so you can submit the information to your trip insurance and try to recover those costs. 

Please note that all costs associated with additional transportation are the guest’s responsibility. If you are travelling to a remote lodge, a helicopter transfer may be required. 

We encourage you to keep all receipts and to track the costs associated with additional transportation so you can submit the information to your trip insurance and try to recover those costs.